Hapus People Ltd Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: [email protected]
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Date of birth
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Credit reference information
- Health information (including dietary requirements, allergies and health conditions)
- Health and safety information
- Account information
- Information relating to loyalty programmes
- Website user information (including user journeys and cookie tracking)
- Photographs or video recordings
- Call recordings
- Records of meetings and decisions
- Identification documents
- Information relating to compliments or complaints
- Information relating to sponsorship
We also collect or use the following information to provide services and goods, including delivery:
- Racial or ethnic origin
- Political opinions
- Religious or philosophical beliefs
- Trade union membership
- Genetic information
- Biometric information (where used to identify someone)
- Health information
- Sex life information
- Sexual orientation information
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Addresses
- Payment details (including card or bank information for transfers and direct debits)
- Purchase history
- Account information, including registration details
- Information used for security purposes
- Marketing preferences
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
- Records of consent, where appropriate
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent
- Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
Where we get personal information from
- People directly
- CCTV footage, or other recorded images
- Debt collection agencies
- Health care providers
- Insurance companies
- Legal and judicial sector organisations
- Schools, colleges, universities or other education organisations
- Councils and other public sector organisations
- Publicly available sources
- Previous employers
- Third parties: Occupational Health, our clients
How long we keep information
| Data Source | Examples of Data | Storage Location | Responsible for storage of the data | Retention Period | Rationale |
| Provided by clients and potential clients when signing up to an event, subscribing to our marketing mail lists or have requested we contact them | Name, email address, job title, organisation, location. This list is not exhaustive. | Eventbrite, Microsoft Teams, Sharepoint. Computer document library. Email. Only accessible to those who have a need to access the information | CEO | Permanent, unless asked by the individual to remove their personal information from our records | Allows us to get in touch with potential clients and keep our network up to date with Hapus news, products and services. |
| Provided by clients in order for us to carry out a specific service for them e.g. to manage an employee relations case on their behalf. The 7 UK GDPR principles will apply at all times. | Personal data including name, date of birth, email address. Special category data including trade union membership or health data. This list is not exhaustive. | Microsoft Teams, Sharepoint. Computer document library. Email. Only accessible to those who have a need to access the information | CEO | 3 years after the case has been resolved, unless it relates to Health and Safety, where we keep this information permanently. | Stored for this length of time to ensure it is accessible in the case of any legal action. |
Who we share information with
Others we share personal information with
- Organisations we need to share information with for safeguarding reasons
- Professional or legal advisors
- Financial or fraud investigation authorities
- Relevant regulatory authorities
- External auditors or inspectors
- Emergency services (where necessary)
- Publicly on our website, social media or other marketing and information media (where appropriate)
- Other relevant third parties:
- Our clients
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal data.
- Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
9 August 2024